Commonwealth Bank of Australia
Platform Engineer — macOS
Apr 2025 — Present
- Appointed AI-Powered Engineering Champion within the CTO office, driving secure adoption of AI-enhanced workflows across Global Technology Services.
- Packaged, scripted and deployed AI developer tooling — Claude Code, Codex and GitHub Copilot — at SOE level, with configuration profiles and security controls enabling safe enterprise AI adoption across a controlled pilot cohort.
- Designed and maintained a hardened macOS Standard Operating Environment using Configuration-as-Code (Terraform) and CI/CD-style deployments with GitHub Actions.
- Mentored and upskilled junior Platform Engineers on GitOps, automation and modern SaaS/MDM practice — moving teams away from legacy ClickOps.
- Implemented Jamf Protect across 4,000+ macOS endpoints integrated with Microsoft Sentinel, delivering unified threat detection, rich telemetry and surfacing previously undetected threats.
macOSJamf ProtectMicrosoft SentinelTerraformGitHub ActionsAI EngineeringClaude Code
DigitalX Ltd
Infrastructure Specialist & Scrum Master
Sep 2024 — Apr 2025
- Led a dynamic team of developers as Scrum Master, leveraging agile frameworks to deliver innovative solutions including blockchain-based infrastructure advancements.
- Integrated GCP monitoring with Slack to deliver real-time error alerts and incident notifications — improving response times and platform reliability.
- Administered SaaS tenancies across AWS, GCP, M365, Google Workspace, GitHub and Slack.
Scrum MasterGCPAWSBlockchainAgile
Atlassian
IT Systems Administrator — Summer Internship
Nov 2023 — Feb 2024
- Initiated process improvements aligned with modern cybersecurity and systems-engineering principles, including partially automating VDI provisioning with AWS CLI.
- Developed technical documentation and training content, enriching the knowledge base in Confluence for all employees.
- Led enhancements integrating advanced SaaS and enterprise technologies using JIT and SCIM SSO.
- Wrote and packaged scripts via MDM for the macOS fleet to remediate issues flagged by Corporate Security and Workplace Tech Support.
- Performed L1 troubleshooting across Slack, Google Workspace, Jira and Confluence.
AWS CLIConfluenceJiramacOSMDMSSO
Commonwealth Bank of Australia
IT Operations Analyst
Jul 2023 — Sep 2024
- Provided L1–L3 operations and support across the group to meet security standards and policies.
- Resolved undocumented and technically challenging issues escalated by teams.
- Designed and implemented processes for frontline IT support.
- Mentored and trained junior staff, empowering them to perform at their best.
- Took a leave of absence to complete an internship at Atlassian (Nov 2023 — Feb 2024).
JamfIntunemacOSIT OperationsProcess Design
KPMG Australia
National Mobility / macOS SME · 2022 — 2023
Technology Services Analyst
Jul 2023
- Continued the same macOS engineering work under a senior Analyst title.
Secondment — Consultant · Go-to-Market Execution
Oct 2022 — Mar 2023
- Executed go-to-market initiatives and pre-sales support for strategic client engagements.
- Delivered pre-sale technology demonstrations and client showcases, driving business development and commercial outcomes.
- Upgraded and maintained bespoke systems within the multi-million-dollar Insights Centre under the Director / National IC Lead.
- Coordinated design and delivery of go-to-market events with the IC Lead for internal and external stakeholders.
- Served as SME for all IC technology queries, maintaining deep knowledge of the software and hardware powering the Insights Centre experience.
Technology Services Consultant
Jan 2022 — Jun 2023
- Handled L1–L3 technical support including escalated incidents and specialty support to C-Suite executives.
- As national Mobility/macOS SME, improved MDM/MacBook SLA compliance to 99.77% within one month.
- Reduced annual OpEx by ~$250,000 internationally across multiple KPMG member firms.
- Led the migration phase of a 16-office MDM overhaul — retiring two deprecated MDMs and building/migrating to a Microsoft Intune macOS SOE.
- Fostered strong relationships with clients, teams, and vendors.
- Responded to endpoint and staff security incidents; presented technology solutions to senior leadership including C-Suite.
macOSIntuneMDMSecurityPre-SalesStakeholder Mgmt